@book { CrucialConversations,
    title = "Crucial Conversations",
    subtitle = "Wie Sie schwierige Gespräche souverän führen und Vertrauen aufbauen",
    author = "Joseph {Grenny} and Kerry {Patterson} and Ron {McMillan} and Al {Switzler} and Emily {Gregory} and Friederike {Moldenhauer}",
    year = "2026",
    publisher = "C.H.Beck",
    address = ", Deutschland",
    url = "https://vahlen.openpublishing.com/document/1738494"
}