@book { KonfliktmanagementfrFhrungskrfte,
    title = "Konfliktmanagement für Führungskräfte",
    subtitle = "Lösungsstrategien, Mediation, Arbeitsrecht",
    author = "Claudia {Harss} and Daniela {Liebich} and Markus {Michalka}",
    year = "2011",
    publisher = "Vahlen",
    address = "München, Deutschland",
    url = "https://vahlen.openpublishing.com/document/1220781"
}